Comments on: A website redesign gone wrong… and then put right http://www.whiteoctober.co.uk/blog/2008/05/07/a-website-redesign-gone-wrong-and-then-put-right/ great stuff about the web Mon, 13 Oct 2008 05:42:15 +0000 http://wordpress.org/?v=2.6.2 By: Corinna http://www.whiteoctober.co.uk/blog/2008/05/07/a-website-redesign-gone-wrong-and-then-put-right/#comment-119 Corinna Fri, 09 May 2008 13:15:00 +0000 http://www.whiteoctober.co.uk/blog/?p=50#comment-119 Think you should pass this advice on to the Labour party... Think you should pass this advice on to the Labour party…

]]> By: Dan http://www.whiteoctober.co.uk/blog/2008/05/07/a-website-redesign-gone-wrong-and-then-put-right/#comment-109 Dan Thu, 08 May 2008 08:45:38 +0000 http://www.whiteoctober.co.uk/blog/?p=50#comment-109 Except that asking your customers isn't the way to find out what the problems are. If you ask people, what they say isn't reliable. What you need to do is get them to *show* you what's wrong. That means observing usability tests: http://www.whiteoctober.co.uk/usability-testing-on-a-shoestring_41.html Except that asking your customers isn’t the way to find out what the problems are. If you ask people, what they say isn’t reliable. What you need to do is get them to *show* you what’s wrong.

That means observing usability tests:
http://www.whiteoctober.co.uk/usability-testing-on-a-shoestring_41.html

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