Comments on: If you need to provide instructions, you’ve mucked up http://www.whiteoctober.co.uk/blog/2008/05/15/if-you-need-to-provide-instructions-youve-mucked-up/ great stuff about the web Mon, 13 Oct 2008 05:47:14 +0000 http://wordpress.org/?v=2.6.2 By: Jeffrey Morgan http://www.whiteoctober.co.uk/blog/2008/05/15/if-you-need-to-provide-instructions-youve-mucked-up/#comment-286 Jeffrey Morgan Mon, 09 Jun 2008 08:26:30 +0000 http://www.whiteoctober.co.uk/blog/?p=54#comment-286 Hand dryers are a good example of how even simple products can go badly wrong when they are poorly designed. I wrote about this in my post, The Hand-Dryer’s Secret Handshake. http://jeffreyjmorgan.com/wp/2008/05/the-hand-dryers-secret-handshake/ Hand dryers are a good example of how even simple products can go badly wrong when they are poorly designed. I wrote about this in my post, The Hand-Dryer’s Secret Handshake.

http://jeffreyjmorgan.com/wp/2008/05/the-hand-dryers-secret-handshake/

]]> By: Pam White http://www.whiteoctober.co.uk/blog/2008/05/15/if-you-need-to-provide-instructions-youve-mucked-up/#comment-228 Pam White Mon, 02 Jun 2008 10:06:08 +0000 http://www.whiteoctober.co.uk/blog/?p=54#comment-228 Dear Dan, I liked your observation on our 'Discovery Centre.' Your observation applies to the whole building. The building used to be called Winchester Public Library, and you went in knowing exactly what to expect. It was a nice, quiet place where you could go and borrow and read books, and, yes, some people went in to use the computers. The very name 'Discovery Centre' now serves only to confuse. Many people wander in, gawp around, and after it becomes apparent that it is a public library rather than a theme park, walk away. However, it is now unsuitable as a quiet place to read. Computers almost outnumber books, and make all sorts of silly noises, and there is the constant clatter of a cafe... oh, and the age-old very sensible tradition of stamping your books to remind you when to return them has also gone. They issue you with a separate piece of paper, which you invariably lose. So, there you go. The hand driers merely reflect the wider pretentious misinformation and over-design. Dear Dan,

I liked your observation on our ‘Discovery Centre.’ Your observation applies to the whole building. The building used to be called Winchester Public Library, and you went in knowing exactly what to expect. It was a nice, quiet place where you could go and borrow and read books, and, yes, some people went in to use the computers. The very name ‘Discovery Centre’ now serves only to confuse. Many people wander in, gawp around, and after it becomes apparent that it is a public library rather than a theme park, walk away. However, it is now unsuitable as a quiet place to read. Computers almost outnumber books, and make all sorts of silly noises, and there is the constant clatter of a cafe… oh, and the age-old very sensible tradition of stamping your books to remind you when to return them has also gone. They issue you with a separate piece of paper, which you invariably lose. So, there you go. The hand driers merely reflect the wider pretentious misinformation and over-design.

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