We’re always interested in views on and approaches to customer service such as this piece by tech management guru Joel Spolsky.
So how about the idea of bringing new employees in, giving them a four week training course to immerse them in the customer focussed culture but after a week, offer them a pile of cash [...]
Author Archives: Dan
Pay your new employees to leave!
May 22, 2008 – 9:34 am
Computer art action timelapsed
May 19, 2008 – 12:14 pm
More timelapse goodness. This time, a chap who spent 40 hours creating some vector art in Illustrator timelapsed a screen capture of it.
http://www.vimeo.com/927062
Very cool. If we timelapsed a day of web development would it be at all interesting? Probably not.
You can buy a print of the work.
UPDATED: Here is a day of web development timelapsed [...]
If you need to provide instructions, you’ve mucked up
May 15, 2008 – 5:50 pm
Sometimes when something on a website or app is apparently hard to use, clients, developers and designers will suggest that we need to provide instructions or help. I would almost always argue that this is wrong. If you have to supply instructions, then the design is wrong.
A few months ago, I came across this situation [...]
Eco packaging
May 8, 2008 – 9:59 am
I needed some wood finishing products for new doors I’ve had fitted at home. I couldn’t find what I needed locally, so I turned to the web where I found what I needed really quickly.
Lawson HIS had a good usable site (which presumably had good SEO since they were high up in Google’s results), despatched [...]
Dave is slightly older than spam
April 30, 2008 – 9:10 am
Dave celebrated his 30th birthday last week. And spam celebrates its 30th birthday next week.
Happy birthday Dave.
I hope you die soon spam.
The darker side of timelapse
April 17, 2008 – 1:43 pm
Our regular reader will know that I like timelapse videos.
But this timelapse of a chap trapped in a lift (/elevator) for 41 hours which accompanies an enormous article in The New Yorker about lifts (/elevators) has chilled me proper. Anyone with a fear of lifts (irrational or otherwise) should look away now.
Flashblock’d
April 4, 2008 – 9:01 am
The Beeb’s redesign has attracted some attention here a bit already. Inspite of the jibes for the glitches at launch, I think we all actually like it. I personally really like the extra whitespace that the body text has been given. I think it makes it more readble.
However, I think they’ve made a mistake with [...]
Gizmodo posts story about Mr T and then randomly uses him to edit some posts
April 1, 2008 – 12:36 pm
Quit your jibber jabber! (some swear words). As John points out, it’s perhaps all about pitying the fool.