We often explain to our clients that keeping the barriers on a website low is important to keep users on board and increase conversions.
One way is to keep contact forms short and snappy with a small number of fields. Usually that’s how things start off but often after a while we see more fields creeping [...]
Category Archives: User experience
Bloated contact form – some of the fields = more conversions
October 8, 2009 – 10:06 am
A good choice
August 20, 2009 – 10:53 am
My VOIP client offered me a delightful choice this morning:
Er, thanks. OK then, I will.
Some UX things to read
August 10, 2009 – 10:01 am
Tom asked me for a list of things to look at to learn more about ‘UX’ a little while ago. I promised him a blog post and then promply got sidetracked by work and having a baby. I’m back on the case now and I figured I might as well share this with the blog [...]
UXLondon
June 19, 2009 – 9:57 am
I started my week at a three day user experience conference called UXLondon organised by the nice people over at Clearleft. What an inspirational few days.
Monday was a whole set of keynotes from some of the big names in user experience – the rock stars if you will. Eric Reiss from fatDUX (and author of [...]
Customer service: a bit of thought always helps
March 4, 2009 – 10:42 am
I’m in two minds about posting a customer service rant here, it tends to feel as if someone is venting their spleen. Ah well, maybe that’s what I’m doing. But there’s a point relevant to working in web development here somewhere. Probably.
My phone stopped sending texts last week, giving a fairly terse error. My phone [...]
Small interface changes that make a big difference
September 16, 2008 – 1:17 pm
We’ve been looking at the Magento Commerce eCommerce solution for a potential client and I’ve been particularly impressed with a small but well thought out application of dynamic HTML in its admin area.
Like a lot of web apps the site has pages where the user interacts with data on a page, completing their action by [...]
User experience in the Drupal.org redesign
September 15, 2008 – 9:47 am
We’ve been following the work which Leisa Reichelt has been doing for the Drupal website with great interest. She’s working to involve users in a redesign through research, prototyping and other user experience techniques. It’s exactly what we’ve been doing more of recently. Luckily, a lot of Drupal’s users will be very web savvy so [...]
Mozilla and Adaptive Path imagine the future of browsing
August 7, 2008 – 3:22 pm
Adaptive Path, who do great work in experience strategy and design, are working with Mozilla on a project called Aurora. It’s a concept for a future browser which itself is part of a wider collaborative project which Mozilla is running called the Concept Series.
Aurora (Part 1) from Adaptive Path on Vimeo.
See the rest of the [...]