I’m in two minds about posting a customer service rant here, it tends to feel as if someone is venting their spleen. Ah well, maybe that’s what I’m doing. But there’s a point relevant to working in web development here somewhere. Probably.
My phone stopped sending texts last week, giving a fairly terse error. My phone [...]
Tag Archives: customer service
Customer service: a bit of thought always helps
March 4, 2009 – 10:42 am
Pay your new employees to leave!
May 22, 2008 – 9:34 am
We’re always interested in views on and approaches to customer service such as this piece by tech management guru Joel Spolsky.
So how about the idea of bringing new employees in, giving them a four week training course to immerse them in the customer focussed culture but after a week, offer them a pile of cash [...]