We have a dedicated support desk available during working hours (9:00am to 5:30pm) and operated by a named support administrator. The team of support engineers triages, investigates and fixes issues reported by our customers via an online ticket system or via telephone and email.
We offer out of hours support for clients who need 24/7 cover for their projects.
Access to the support desk can be on an ad-hoc or pre-paid basis and are backed up by our Service Level Agreement (SLA).
The Support Team will also perform ongoing proactive maintenance which includes security maintenance, upgrades, and monitoring to ensure the stability and security of your product at any time.