Lambeth Library Challenge

Supporting Lambeth Council to pioneer a new approach to public services


                      
                          Lambeth Library Challenge image

The challenge

Lambeth Council faced a difficult double challenge: how to improve library services in the borough while making major budget cuts.

Determined to move away from public consultations in draughty halls, the council wanted to find new ways to involve local people in decisions about how its money should be spent.

Illustration detail from Lambeth Library Challenge
Lambeth Council logo

Our approach

Together we developed the Lambeth Library Challenge – an award-winning online tool that simulates what it’s like to run a library.

Users move through a series of illustrated pages, deciding how much to spend on everything from books to cleaning. .

The tool gives real insight into the difficult choices that need to be made, and users’ comments and choices help the Council to plan what to prioritise.

On average, people spent more than seven minutes on the challenge, and the Council was so happy with the response it began planning how to extend it to get input on local green spaces.

Quite simply the tool has changed and improved the way we work with our library users.


Adrian Smith

Director of Commissioning, Lambeth Council

Lambeth library city illustration

Design

  • User experience designers

Development

  • Mobile app developers

Ready to talk?

Whether you want to create a new digital product or make an existing one even better, we'd love to talk it through.

Get in touch